What Shipping Methods Are Available?
By default, we deliver via DHL, UPS or FedEx, depending on the availability to the destination country/region. We fulfill all orders with air express instead of standard sea transportation. The shipping is automatically calculated by system on package weight and size on the checkout page.
How Long Will It Take To Have My Package Shipped?
The arrival time depends on various causes. Usually we ship orders of custom items within 4 weeks on average. In relatively slow seasons we ship faster. A notification with tracking info will be sent once the package leaves the warehouse via email. You can always keep track of the latest news of your order.
Do You Ship Internationally?
We ship worldwide, albeit some countries/regions are out of reach because of shipment policies. All shipping costs are calculated based upon destinations. We ship from our warehouse/studio from Shanghai,China. Here are some of the countries/regions that we cannot reach for time being:
- North Korea
Can I Have My Package In Stealth? I Don’t Want Others To Know From The Otuside.
We know it the best. We always keep the minimum info on the outside other than necessary. Also for customs declaration reasons an item name is mandatory. We will declare all items under regular categories, such as “party toys” and “novelty costume”. Please let us know your specific requirements via email.
What Payment Methods Are Accepted?
We recommend PayPal as primary payment method, as it is secure and easy to use. You can sign up for an account at www.paypal.com, and it supports most credit cards and debit cards. Currently we don’t accept Cash On Delivery or Direct Bank Wire.
In What Currency Are All The Products Shown?
All prices are shown in USD. Via PayPal, you can make payments in your own currency, such as Euro, and PayPal will convert it in intraday exchange rate to USD.
Orders and Returns
How Do I Place An Order?
There are 2 ways for placing an order with us at MoliFX.com:
1: If there is a single product you would like to purchase, you can directly click the PayPal button in the product page with all options selected. The buttons WILL NOT SHOW if options are left unchosen.
2: You can also simply add desired products to cart with the Add to Cart button and check out together at anytime. Check your cart in the upper right corner too if you want to have a look at current list.
Do I Need An Account to Place An Order?
What Is Your Contact Info?
Please feel free to let us know your questions regarding our services and products! You can get to us via:
email@example.com (Customer Service Inbox)
firstname.lastname@example.org (CEO of Moli’s Studio)
How Do I Track My Order?
A notification with tracking info included will be sent to you once your order leaves the warehouse. You can follow the info and track your order then!
How Can I Cancel Or Change My Order?
Once an order is placed, it remains permanent and unchangeable. The return policy is elaborated in our Terms & Conditions page. If you would like to issue a refund anyhow, please write to us via email@example.com.
Can I Come To Visit Your Studio And Place An Order On The Spot?
We welcome all customers to visit our studio on open days. Please make sure you can make a reservation with us via firstname.lastname@example.org, and tell us more about you and your visit schedule.
Our studio is located at Zhoukang Road, Zhoupu Town, Pudong District, Shanghai, China.