FAQs - MoliFX - Male to Female SFX Studio by Moli's

What will the customs duty/VAT be? Is it included in the shipping already?

VAT/ customs duties are not included in the shipping. Please note that VAT does not necessarily happen as customs duties are usually random,We will declare the items as they are. If you wish to lower the value in order to save possible cost, you can leave us a note in the order so we can […]

Do you accept Cash on Delivery or other payment methods than PayPal and credit card?

We are always working on the variety of payments so everyone will be able to access their favorite products in different countries and regions. So far we have not enabled COD or bank wire in any regions. PayPal will be recommended for all payments to make. It is safe and easy to use.

Can I get a full refund of my order if it’s not been shipped?

If your order does not include a custom or handcrafted item, you can always issue a refund and get your money back.

How can I know if my order has been shipped?

Rest assured that all orders will be shipped in time order and an email that contains your tracking info will be sent to you via email once it is ready. Also you can check your tracking info in your account page at Inthemask.

Do you ship worldwide? Are there any regions unavailable?

We ship worldwide.We have been doing our best to expand our business to all regions and countries possible. However still there are some areas in the world where we cannot deliver orders to. If you find problems calculating the shipping at the checkout page, that is likely that your region is not currently supported by […]

Is my order shipped from a warehouse or directly from Moli’s?

To save shipping cost for you, we lowered shipping by shipping your packages to the warehouses held by freight agents located in Hongkong, Shenzhen or Yiwu where your order gets officially taken care of by the courier for the next leg. Official logistics partner include DHL/UPS/USPS.The first leg is usually done by ZTO, a Chinese […]

Why is the shipping for my order higher than expected?

We ship most of our products directly from China. Due to the prevalence of COVID-19, international shipment has been slowed down generally to a substantial extent and the need for it has been growing. The shipping is adjusted to be acclimated to the change. We choose only express/air deliveries to fulfill orders. Shipping is charged […]

How long does it take to ship to my country/address?

MoliFX masks take 4 – 8 weeks to process by estimation. The processing time varies to orders.Typically when shipped from our warehouse, it takes 14 days to North America, 7 – 10 days to Europe and 3 days to East Asia.We choose DHL/FedEx/USPS/J-NET as our courier partners.Please contact us for more shipment time frame related […]

How Can I Cancel Or Change My Order?

Once an order is placed, it remains permanent and unchangeable. The return policy is elaborated in our Terms & Conditions page. If you would like to issue a refund anyhow, please write to us via molis@lady-booth.com.

Do You Ship Internationally?

We ship worldwide, albeit some countries/regions are out of reach because of shipment policies. All shipping costs are calculated based upon destinations. We ship from our warehouse/studio from Shanghai,China. Here are some of the countries/regions that we cannot reach for time being:

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